Here are some quick answers to help you answer some of your burning questions. We aim to respond to all email inquiries within 24 hours.
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Yes, we have two dogs, one cat, and upwards of 80 chickens. We ask that you leave the animals alone and do not approach them unless you are supervised by Abi or Ian.
Booking Questions
Contact Abi at abi@otterpointeresort.com with your booking details and we can change it for you. If you are hoping to purchase an add-on you did not select at checkout, Abi can also accommodate adding that to your booking with payment via e-transfer or cash upon arrival.
Contact Abi via email at abi@otterpointeresort.com with your cancellation request and we can cancel the booking for you.
You will automatically receive a confirmation email when you place a booking saying that it is pending. We aim to confirm your booking in our system within 24 hours, at which point you will receive an email from us with your onfirmation status. Feel free to reach out any time with questions.
If you opt to “Create an Account” when you checkout, you can login to your account anytime to see all of your bookings. If you do not create an account, you can still reference your confirmation email or reach out to us anytime with questions.
You are charged when you reserve the room. We charge a $100 security deposit which will be refunded within a week after you check-out as long as no damage has been caused during your stay.
Help on your reservations
We will always reach out to you via email before we cancel a reservation. This is unlikely to happen unless there is a reason you would be aware of (such as causing damage last time you stayed with us).
Abi will reach out to you if she finds anything left behind during your stay. We can hold the item(s) for you until you are able to pick it/them up.
You can forward your confirmation email to other members of your group. If you have a special request, you can always reach out to Abi and she will do what she can to assist you.